Shipping & Returns

Shipping will take place only after receipt of the payment transaction relating to the purchase, within 2 working days from the date indicated.

the shipment will be delivered to the address indicated by the buyer.

Returns and right of withdrawal,

Within 14 days from the date of receipt of the goods, you must communicate your intention to withdraw from the purchase contract from your area of the Luzzi.it site.

The goods must be returned by sending them to the sender's address "Luzzi srlu, Via Nettuno 9, Montevarchi 52025 Arezzo - Italy".

The shipping cost for returning the goods is borne by the buyer.

The returned goods must be intact starting from the packaging, without showing any signs of use, subject to the cancellation of the right of withdrawal and new shipment to the final customer with costs borne by the buyer; or deposit at the company Luzzi srlu, Via Nettuno 9, Montevarchi 52025m Arezzo - Italy ", with direct collection by the customer.

The deposit is guaranteed for 365 days from the date of communication of the withdrawal, after which, the deposit will be disposed of.

Upon receipt of the goods in return after careful verification, the refund or replacement of the goods will be issued according to the customer's requests.

Replacement of the Product in Italy

The replacement of the product for objectively verified defects is totally free;
The product must be collected by our trusted shipper.

The replacement for shoe size change, if available, is free, the return and replacement costs are borne by the customer, on request also through our trusted shipper at a cost of €. 12.00 per pair of shoes.
The shipping costs of the replacement goods are borne by the customer at a cost of €. 12.00 per pair of shoes.

Replacement of the Product outside Italy

The replacement of the product for objectively verified defects is totally free;
The product must be shipped at the customer's expense, upon receipt and objective verification of the refund, the replacement product will be sent and the return shipping refund will be issued if documented.

The replacement for shoe size change, if available, is free, the return and replacement costs are borne by the customer.
The shipping costs of the replacement goods are borne by the customer and vary from the country of destination.

---

---